complaints

Lynx motor company ltd 

 

 

Complaints policy

 

If you wish to make a complaint, please contact us by writing to Lynx Motor Company ltd, Nottingham road, Codnor gate, Ripley, Derbyshire DE53JX or by emailing lynxmotorcompany129@gmail.com. We will send you a letter acknowledging receipt of you complaint within 7 days of us receiving the complaint.

 

We will fully investigate your complaint. We will then either invite you to a meeting to discuss your complaint.we shall do this within 145 days of sending you the acknowledgement letter.following the telephone conversation/meeting we will write to you to confirm what took place and any solutions we have agreed with you. Or send you a detailed written response to your complaint to include suggestions for resolving the matter.

We will do this within 21 days of sending you the acknowledgment letter.

 

If you are not reasonably satisfied with the response after following the above steps you must contact us again and we will arrange for a review of the decision. We will contact you within 21 days of receiving your request for review, confirming our final position on your complaint and explaining our reasons. After making a complaint to us you are still unhappy and feel the matter has not been resolved to your satisfaction, please contact the financial ombudsman services (FOS) on their website www.financialombudsman.org.uk. Please not FOS may not be able to deal with complaints from business customers. Further details about complaints procedures and FOS are available on request and can be found on our website lynxmotorcompany129@gmail.com . if you require further information please contact us by telephone 01773513082 or emailing lynxmotorcompany129@gmail.com addressing your correspondence to Ricky Freely.

 

If the complaint is from a customer that has a finance agreement they will notify the relative finance company within 24 hour of receipt of the complaint

 

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